Document Generators and other owners of documents and mail
Whether print & mail or electronic, these are the businesses who currently create or need to create medium to high volume personalised customer communication documents. Due to economies of scale, these businesses typically look to outsource their document generation to service providers.
Service Providers including printers, mail houses, and service bureaux
These are the businesses that actually produce the documents for the document generators
Vendors, both hardware and software
These are the businesses that provide the hardware and software to enable the documents to be created and produced by the document generator or the service provider, which are then ultimately delivered by postal and other delivery facilitors.
Postal Organisations and other facilitators of document delivery
Whether physically printed mail or an electronic document provided on the web or via another electronic delivery medium such as email, these are the businesses that deliver the documents to the final recipients.