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CCM & Output Advisory Services

Independent and objective advice in the specialist area of hardware & software technology suppliers and service providers, used to create, manage, and deliver high-volume personalised customer communication.

global-information.jpgIf the technology, systems, and processes required to deliver high-volume personalised customer communication is not your ‘core business’, is this an area for potential waste in your business?

Our clients regard The Document Institute as #1 in providing independent, objective advice in the specialist area of Customer Communication Management (CCM).

How much is what you don't know you don't know costing your business?

Whether destined for print or digital delivery, the process of choosing suppliers or technology to create your customer communication typically occurs every 2, 5, or even 10 or more years.  Regardless of the reason, we often see a significant personnel change in these time lines.

Over decades, our knowledge and expertise in the printing, communication, and electronic document industries has been accumulated through working with clients in 5 continents across the entire document systems lifecycle.  We have helped them implement innovative solutions to deliver exceptional customer communication solutions that achieve amazing results.

Not just limited to hardware and software technology, The Document Institute can advise around the needs and requirements of your suppliers.  In addition, we can work with you on and around postal standards and other logistics issues involved in delivering physical documents or other items.

Request for Tender?

Whether you go through a request for tender or request for proposal process, are you asking the right questions?

Have the right team on your side

Where it’s not your ‘core business’, appreciation for the level of awareness personnel need to have prior to embarking on new corporate strategies or projects is very important. Experience tells us that when businesses make strategic changes to the process and workflow of creating their customer communication, there tends to be an awareness gap in the specialist areas across the Document Production Workflow.

This is likely the most complex of all enterprise systems to implement and manage, and therefore a specialist area that many companies feel is simple, but as our clients testify, it’s anything but.

When selecting the best technology and suppliers for your most important customer communications, it’s important to have the right team on your side.

Are you asking the right questions of your potential suppliers?

If you would like to discuss how we can help your business in this specialist area, please contact us today.