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Just because you've sent it, doesn't mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communi…Read More →
With the release of the final report from the Hayne Royal Commission, here's just a quick insight about what I feel the banks must now do and a lesson that many orga…Read More →
Just because something was sent, doesn't mean that it is always delivered as expected.What is the deliverability of your essential customer communications?Read More →
We all know there is a cost to acquiring a new customer and so many studies in so many industries tell us that it costs 4, 5, 7, even 10 times or more to acquire a n…Read More →
13 Critical Functions All Document Owners Must Know
Over recent years, many document owners have made the decision to bring more of the document composition and production processes in-house for their personalised customer communication.
There are many valid reasons to do this, however the relevant stakeholders’ depth of awareness across these functions is critical.