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While companies may recognise the need for training and invest heavily in it, improved results don’t simply come from sending staff to training courses. Regardless …Read More →
The closing of the Hayne Banking Royal Commission in Australia is set to spark a race to regain the trust of customers lost over recent years, as financial instituti…Read More →
Just because you've sent it, doesn't mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communi…Read More →
13 Critical Functions All Document Owners Must Know
Over recent years, many document owners have made the decision to bring more of the document composition and production processes in-house for their personalised customer communication.
There are many valid reasons to do this, however the relevant stakeholders’ depth of awareness across these functions is critical.