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Document Systems Industry Education

Examples of the Document Systems Industry Education sessions we have delivered – on five continents, over more than two decades

Below is a summary of our Document Systems Industry Education sessions.

Click here for more on our Certified, Assessed, and Internationally Endorsed Education offerings

The Electronic Document Systems industry

  • The way we were is why we are
  • The market today

Printing Systems

  • Technology overview
  • Vendors

Mail/print house overview

  • The market
  • The new breed of print service provider
  • Business process and document composition workflow

Data & Character sets

  • Single-byte
  • Double-byte
  • Multi-byte
  • Bi-directional
  • Unicode

Data Governance

Postal and logistics

  • Business considerations
  • Postage and saving money on the inevitable

Digital mail delivery

Page Description Languages (PDLs)
  • PCC driven line data
  • LCDS, Metacode
  • PCL


  • Width, Baseline, Positioning (leading, tracking), Parts of a character

Colour and Colour Management

  • RGB, CMYK, tuning for stock/speed

Machine readable symbologies

  • Barcodes (linear + 2-dimensional)

Document creation around the world

  • Geography and vertical markets in the USA
  • Specific country considerations

“Around” the document creation process

  • Other printers (MICR, Security ink/foil, Highlight colour)
  • Roll unwinder/rewinder
  • Stacker
  • Inspection systems
  • Burster
  • Mail/inserting machines
  • Audit, Postal, and Mail processing Reporting

Industry overview & trends

  • Outsource vs. in house
    • Then vs. now
    • “Core business” vs. “Security and control”
  • Transpromotional
    • What some people say it is and what it really is
  • Hybrid mail
    • The definitions, the reasons, the opportunity
  • Impact of electronic delivery and the new evolution of software solutions
    • Communicating with a document without knowing it’s a document
    • Impact of ECM, CRM, BPM, BPO, and other TLAs
  • Key stakeholders

Expanding services beyond print

  • Multi-channel communication
  • Web to Print (W2P)
  • Content brokering
  • QR Code
  • PURLs, pURLs, and QURLs
  • Individualised content

Industry terms, acronyms, and jargon

Document composition in the service provider space

Vendor specific

  • Workflow
  • Document composition
  • Printing system hardware
  • Mailing system hardware

Think Tanks and Workshops

  • To assist with technology decisions
  • To assist with the development of strategic business directions