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How Much of Your E-Delivery Arrives?

How Much of Your E-Delivery Arrives?

// Tags: customer communication ccm deliverability e-delivery essential

Just because something was sent, doesn't mean that it is always delivered as expected.What is the deliverability of your essential customer communications?

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Are you Enhancing or Diminishing the Relationship with Your Customers?

Are you Enhancing or Diminishing the Relationship with Your Customers?

We all know there is a cost to acquiring a new customer and so many studies in so many industries tell us that it costs 4, 5, 7, even 10 times or more to acquire a new customer when compared to retaining an existing one. Understanding the r…

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Partnering for Success

Partnering for Success

Regardless of the region you are in globally, we continue to hear about industries that are becoming a commodity industry.

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Congratulations to Maranello Motorsport and Cumulo9

Congratulations to Maranello Motorsport and Cumulo9

The Document Institute's partner Cumulo9 was front and centre for the Maranello Motorsport Ferrari win of the Bathurst 12 Hour

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The Biggest Challenge for Moving to e-Delivery in Australia

The Biggest Challenge for Moving to e-Delivery in Australia

// Tags:

Every year in Australia there are about 2 billion high-volume transaction and other essential documents produced and sent, with more than 75% of this volume still going by traditional physical mail. What is the adoption rate and what are…

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Tsunami Alert: Largest Postage Increases Ever Will Cost $Millions!

Tsunami Alert: Largest Postage Increases Ever Will Cost $Millions!

// Tags: australia post postage

The single largest change catalyst in the high-volume personalised customer communication space is about to happen in Australia. Will this tsunami wash over you, or destroy your customer communication budgets and processes?

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What is the Cost Impact to You?

What is the Cost Impact to You?

// Tags: australia australia post postage PreSort Letters

The biggest price increases ever! After increases in March and more in October, Australia Post has proposed that the basic postage rate will move from 70 cents to $1 in January!

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13 Critical Functions All Document Owners Must Know

13 Critical Functions All Document Owners Must Know

Over recent years, many document owners have made the decision to bring more of the document composition and production processes in-house for their personalised customer communication. There are many valid reasons to do this, however th…

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Australia Post PreSort Letter Service Price Jump

Australia Post PreSort Letter Service Price Jump

// Tags: australia post postage PreSort Letters

On Monday, 2 March 2015, the postage price for Australia Post’s business services goes up again. Are you ready?

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Are you ready for the changing landscape of customer communication?

Are you ready for the changing landscape of customer communication?

// Tags: australia transaction document specialist school customer communication New Zealand personalised customer communication

The customer communication landscape is changing rapidly. More customer touch points, changing delivery methodologies, rising cost pressures, and technological opportunities are all having their effect. In response, more and more document…

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Future Print Apprenticeship Summit

Future Print Apprenticeship Summit

// Tags:

The Future Print project has been a great success and the first Future Print Apprenticeship Summit will be held in Sydney on 16 September 2014

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Digital Post Australia to Close

Digital Post Australia to Close

// Tags: australia australia post digital mailbox digital post australia

Today I received notification that "after three years of working to revolutionise the way mail is delivered in Australia", that Digital Post Australia have made the "very difficult decision" to close their service.

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