3 Keys to Turning Workplace Training into Bottom Line Results
While companies may recognise the need for training and invest heavily in it, improved results don’t simply come from sending staff to training courses. Regardless of the type of training or delivery method, workplace training must be focu…Read More →
Press Release::The Race for (Financial) Redemption Begins
The closing of the Hayne Banking Royal Commission in Australia is set to spark a race to regain the trust of customers lost over recent years, as financial institutions scurry to prove they have learnt their lesson and changed their ways.Read More →
How to Ensure Your Customers Read What You Send Them
Just because you've sent it, doesn't mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communications are delivered and effectiveRead More →
Interview::Could We Ever Love The Banks Again?
I was asked to be interviewed on TripleM's Drive Home with Cliff Reeve after the release of the final report into the Hayne Royal Commission into Misconduct in the Banking, Superannuation and Financial Services IndustryRead More →
What Banks Must Do Now to Rebuild Customer Loyalty
With the release of the final report from the Hayne Royal Commission, here's just a quick insight about what I feel the banks must now do and a lesson that many organisations can learn from.Read More →
How Much of Your E-Delivery Arrives?
Just because something was sent, doesn't mean that it is always delivered as expected.What is the deliverability of your essential customer communications?Read More →
Are you Enhancing or Diminishing the Relationship with Your Customers?
We all know there is a cost to acquiring a new customer and so many studies in so many industries tell us that it costs 4, 5, 7, even 10 times or more to acquire a new customer when compared to retaining an existing one. Understanding the r…Read More →
Partnering for Success
Regardless of the region you are in globally, we continue to hear about industries that are becoming a commodity industry.Read More →
Congratulations to Maranello Motorsport and Cumulo9
The Document Institute's partner Cumulo9 was front and centre for the Maranello Motorsport Ferrari win of the Bathurst 12 HourRead More →
The Biggest Challenge for Moving to e-Delivery in Australia
Every year in Australia there are about 2 billion high-volume transaction and other essential documents produced and sent, with more than 75% of this volume still going by traditional physical mail. What is the adoption rate and what are…Read More →
Tsunami Alert: Largest Postage Increases Ever Will Cost $Millions!
The single largest change catalyst in the high-volume personalised customer communication space is about to happen in Australia. Will this tsunami wash over you, or destroy your customer communication budgets and processes?Read More →
What is the Cost Impact to You?
The biggest price increases ever! After increases in March and more in October, Australia Post has proposed that the basic postage rate will move from 70 cents to $1 in January!Read More →